Manager – Ticket Sales & Operations

York United Football Club is a people and community first professional soccer club based in Toronto and competing in the Canadian Premier League. Home games are played at York University’s York Lions Stadium, in a community in which we strive to unite based on the authenticity, beauty, and pure joy of football.  

York United (“the Club”) is searching for an enthusiastic, genuine, outgoing, and results-driven Manager of Ticket Sales & Operations to join our team, build, lead, and manage all ticket sales and operations for the club. The ideal candidate will naturally align with our values and mission, have a team-first attitude and is goal-oriented. The Manager of Ticket Sales and Operations, will be primarily responsible for managing all day-to-day ticketing operations tasks, build season plans, ticketing strategies, promotions etc. for all York United FC events, lead all functions of the Ticket Sales department, Ticket Office as well as matchday preparations and monitor, review and adjust revenue pipelines to create sustainable growth.

Reliable transportation is required as meetings and activations will be primarily located in and around York Region and the GTA. This position is full-time (40 hours per week) and will require match day attendance, which primarily occur on weekends.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage day-to-day tasks of the ticketing department and maintain all aspects of ticket sales, maintain allevent builds, managing price charts and inventory, hitting deadlines, and fulfilling tickets.
• Generating new sales revenue through prospecting, outbound calls, client meetings, customized emails, team-related events, upselling and generating referrals, among other methods
• Meeting and exceeding sales targets for season tickets, flex packages, group tickets and premium hospitality
• Develop and execute sales events to promote and sell ticket packages
• Perform in-game responsibilities, including group sales execution, client entertainment and sales booth 
• Provide customer service and aid in the resolution of ticketing issues with fans as they arise
• Build all manifests, season plans, ticketing strategies, events, promotions and price codes for all York United FC events through Ticketmaster softwares.
• Lead all functions of the ticketing department including, but not limited to, ticket sales, phone calls and written correspondence.
• Lead Ticket Sales department by maintaining accurate reporting, seat inventory, accurate pricing information, and ensuring that the completion of sales is done in a timely manner.
• Provide outstanding professional customer service to all patrons and internal and external clients.
• Update and maintain ticket databases in Ticketmaster Systems such as Host and Archtics.
• Ensures that all seasons, individual events, and group tickets are paid in full and fulfilled accurately in a timely manner.
• Monitor the revenue pipeline and leads, adjusting necessarily to create sustainable growth.
• Recruit, hire, train, and supervise Ticket Operations and Service Interns as well as all Ticket Operations game day staff.

MEASUREMENTS OF SUCCESS

• Achieve all department revenue and service level KPIs and targets.
• Ensure both Club and league policies and values are maintained to achieve brand integrity.
• Cultivate ticketing opportunities to drive incremental revenue.
• Effectively service accounts to drive renewals and sales growth.
• Contribute to overall Club success.

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities

• 3 + years of work experience in ticketing operations is required.

• Experience with Ticketmaster platforms is required.
• Demonstrated track record for results-driven sales and service.
• Ability and discipline to manage time, campaign deliveries, making effective priority tradeoffs, etc.
• Effectively communicate with partners, clients, co-workers, and other parties, both written and verbal.
• Active listening skills that allow you to respond and communicate in a manner that builds relationships.
• High level of professional independence with the ability to understand the strategic direction of the Club and effectively strategize to meet and exceed expectations.
• Comprehension of Ticketing best practices with a mindset for client service and success.
• Strong business acumen with a focus on business development and revenue generation.
• Perform well under pressure with an ability to multitask.

Assets:

• Experience using CRM systems.
• A great business network and a known presence in the marketplace.
• Knowledge of the GTA business and ticketing landscape.
• Knowledge of surrounding communities.

Compensation:

• Salary will be commensurate with experience.
• Variable incentive plans will be developed to reward meeting revenue and service level targets.

OTHER CONSIDERATIONS:

• Required to travel and work evenings and weekends as necessary.
• Required to have access to a vehicle at all times.
• Secondary language skills are considered an asset.

CONTACT:

Please apply with a cover letter and CV and submit your application to Ricardo.p@yorkunitedfc.ca.

We will hire the right candidate when we meet them.

York United FC is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. 

We thank all applications in advance for their interest; however, only those candidates selected for an interview will be contacted.